Customer Support Manager
A proper customer support has a great value in any business and we are not an exception. We are gathering a strong team of customer support representatives to deal with issues and requests of our customers while other teams are working on our product. Become a member of our big family right now!
- working with current customers
- providing accurate, valid and complete information by using the right methods/tools
- handling customer complaints, providing appropriate solutions and alternatives
- solving technical issues of users that arise during the use of the software
- demonstrating software updates to current customers (through TeamViewer)
- demonstrating troubleshooting.
- good computer knowledge
- strong phone contact handling skills and active listening
- customer orientation and ability to adapt/respond to different types of characters
- English — Upper Intermediate +
- desire to learn, ask and develop
We are looking for a great English copywriter experienced in marketing, who will be able to develop a content strategy and successfully execute it together with Product and Marketing teams on an everyday basis. In this role, you will be creating innovative content for our products in English-speaking markets.
- You will be in charge of all text content written in English on our websites.
- You will develop content strategies and execute them in close cooperation with the Marketing and Product teams.
- Creating, editing, proofreading texts for marketing descriptions of slot games, promotional email campaigns, blog posts.
- Ensuring consistency of content across our products.
- Excellent English writing skills
- An established portfolio of publications in online/offline media, product launch campaigns, blogs, or email campaigns in English.
- Experience in the creation and execution of detailed content strategies and plans.
- Ability to quickly create interesting texts following business needs and target audience.
We are hiring dating and communication professionals. An applicant should be an experienced online dating industry employee for at least 3 years. You should understand online dating in general and communication flow. We will provide all candidates with excellent opportunities to find an exciting and well-paid job. We are looking for an online communication professional who makes customers feel more confident.
- Listening to our customers and resolving their communication issues
- Improving communication skills of customers
- Providing our users with useful advice on how to communicate
- Developing a plan for communication improvement
- Strong coaching and communicative skills
- 1-2 years of experience in the field of online dating
- Graduate degree in Psychology or Communication Science
- Experience of customer support